Shipping policy
First Choice Auto Detail Supplies
Locations: Miami | California | New Jersey | Lake Worth | Texas
Customer Support: firstchoicenewyork@gmail.com
1. General Shipping Information
At First Choice Auto Detail Supplies, we are committed to delivering your order quickly, safely, and efficiently.
Orders are shipped from our main warehouse in New Jersey and/or from partner fulfillment locations across the United States depending on product availability and stock location.
We work with trusted carriers such as:
- UPS
- USPS
- Other regional carriers when necessary
This allows us to provide faster and more reliable delivery nationwide.
2. Order Processing Time
All orders are processed within 1–3 business days.
- Orders placed before 12:00 PM (Eastern Time) may begin processing the same day
- Orders placed after 12:00 PM, on weekends, or holidays will begin processing the next business day
During high-demand periods (sales events, holidays, or peak seasons), processing may take up to 3 business days.
📦 Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
3. Estimated Delivery Time
Delivery times vary depending on your location and shipping method:
- Standard Shipping: 1-3 business days
⏱ These are estimated delivery times provided by carriers and are not guaranteed once the package is in transit.
4. Shipping Costs
Shipping rates are calculated at checkout based on:
- Delivery address
- Package weight and size
- Selected shipping method
In some cases, real-time rates may be shown before checkout depending on your location.
5. Free Shipping Offer
We offer FREE Standard Shipping on orders over $250 (before taxes and after discounts) within the continental United States.
Free shipping does not apply to:
- Oversized or heavy items (machines, bulk gallons, large kits)
- Remote or non-continental U.S. locations (e.g., Hawaii, Alaska, U.S. territories)
In rare cases where shipping costs are significantly higher than expected, we may contact you before processing your order.
6. Order Changes & Cancellations
You may request changes or cancellation only if your order has not yet been processed or shipped.
To request changes, contact us immediately at:
📧 firstchoicenewyork@gmail.com
Once an order has been shipped, it cannot be modified or canceled.
7. Order Tracking
Once your order ships, you will receive a tracking number via email.
Please allow up to 24 hours for tracking updates to appear.
8. Lost, Delayed, or Missing Packages
If your order is delayed or appears lost:
- First check the tracking information provided
- Then contact the carrier for updates
- If needed, contact our support team and we will assist you in resolving the issue
We are committed to ensuring you receive your order.
9. Contact Us
For any shipping-related questions:
