Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a standard return, your item must be in the same condition in which you received it: unused, unopened, and in its original packaging, with any original seals, labels, accessories, manuals, or components included. You will also need the receipt or proof of purchase.

Products that are defective, damaged in transit, or incorrectly shipped by First Choice Auto Detail Supplies are handled separately as described under Damages and Issues below and are not subject to the unopened-product requirement when opening the product was reasonably necessary to identify the issue.

To start a return, please contact us at support@firstchoiceads.com.

If your return request is accepted, we will provide you with return instructions and, when applicable, a prepaid return shipping label. Approval of a return request does not guarantee a refund. All returned merchandise is subject to inspection after it is received.

Items sent back to us without first requesting and receiving return authorization will not be accepted.

You can always contact us with any return questions at support@firstchoiceads.com.

Return Shipping Costs

If you are returning an item because you changed your mind, ordered the wrong product, no longer need the item, ordered the wrong quantity, or for another reason that is not the result of an error by First Choice Auto Detail Supplies, you are responsible for the return shipping costs.

For your convenience, First Choice Auto Detail Supplies may provide you with a prepaid return shipping label. If we provide the label, the cost of the return shipping label will be deducted from your approved refund.

Whenever reasonably possible, the applicable return shipping cost will be communicated to you as part of the return process before the prepaid return label is issued.

You may not use an unauthorized return shipping method or send merchandise to a First Choice Auto Detail Supplies location without prior return authorization.

Original Shipping Charges

Original shipping and handling charges are non-refundable on customer-initiated returns, including returns due to a change of mind, ordering the wrong product, or no longer needing the item.

This does not apply when the return is the result of an error by First Choice Auto Detail Supplies or where otherwise required by applicable law.

Orders That Received Free Shipping

Free shipping means that First Choice Auto Detail Supplies paid the applicable shipping cost to deliver your order.

If an order originally qualified for free shipping and you later return all or part of the order for a reason unrelated to an error by First Choice Auto Detail Supplies, the actual outbound shipping cost incurred by First Choice Auto Detail Supplies for the returned item(s) may be deducted from your approved refund.

Any such deduction will be based on the actual shipping cost incurred by First Choice Auto Detail Supplies and will not exceed the applicable actual outbound shipping cost.

Return shipping costs may also apply separately.

These deductions do not apply when the return is due to an incorrect item shipped by First Choice Auto Detail Supplies, an eligible defective item, an item damaged in transit, or where otherwise required by applicable law.

Damages and Issues

Please inspect your order as soon as you receive it.

Contact us promptly at support@firstchoiceads.com if an item is defective, damaged in transit, or if you received the wrong product so that we can evaluate the issue and make it right.

When reporting damaged, defective, or incorrect merchandise, please provide, when reasonably available:

• Photos of the product

• Photos of the original packaging

• Photos of the shipping box

• Photos of any visible damage or leakage

• Your order number

Please retain the product and all original packaging until we provide further instructions.

If we determine that the issue resulted from an error by First Choice Auto Detail Supplies or the product qualifies as damaged or defective under this policy, First Choice Auto Detail Supplies will cover the applicable return shipping costs and will provide an appropriate resolution, which may include a replacement, refund, or other remedy as applicable.

Exceptions / Non-Returnable Items

Certain products may not be eligible for return.

This may include:

• Custom-made, personalized, or special-order products

• Products that have been used, altered, modified, or damaged after delivery

• Products missing original components, accessories, packaging, or seals

• Products that cannot safely or legally be returned

• Certain hazardous materials, flammable liquids, gases, aerosols, chemicals, or products subject to carrier shipping restrictions

• Gift cards, except where otherwise required by law

• Items clearly identified as “Final Sale” at the time of purchase

Products sold at a promotional or discounted price are not automatically considered Final Sale unless they were clearly identified as Final Sale at the time of purchase.

Because certain detailing chemicals and liquids may be classified as hazardous materials or may be subject to carrier restrictions, do not attempt to return these products without contacting us first.

Please contact us at support@firstchoiceads.com if you are unsure whether a specific product is eligible for return.

Exchanges

The fastest way to ensure you receive the product you want is to return the item you currently have and, once the return is accepted, place a separate order for the new item.

Customer-initiated exchanges are subject to the same return eligibility requirements and applicable shipping costs described in this policy.

If the exchange is necessary because First Choice Auto Detail Supplies sent the wrong item or because of an eligible damaged or defective product, we will work with you to resolve the issue without charging you the applicable return shipping cost.

Refunds

Once we receive your return, we will inspect the merchandise and notify you whether your refund has been approved.

Products that are returned used, opened when not authorized, incomplete, damaged after delivery, missing original components, or otherwise not in compliance with this Return Policy may not be eligible for a full refund.

If the refund is approved, any applicable deductions described in this policy may be subtracted from the refund amount, including:

• The cost of a prepaid return shipping label provided for a customer-initiated return

• Non-refundable original shipping charges

• The actual outbound shipping cost associated with a qualifying free-shipping order, when applicable

These deductions do not apply to eligible returns resulting from an error by First Choice Auto Detail Supplies or where otherwise required by applicable law.

After the return has been inspected and the refund approved, we will promptly issue the approved refund to your original payment method.

Once the refund has been issued by us, please allow your bank, credit card company, or payment provider additional time to process and post the refund to your account. Depending on your financial institution, this may take up to 10 business days.

If more than 15 business days have passed since we confirmed that your refund was issued and you have not received it, please contact us at support@firstchoiceads.com.

Return Abuse or Fraud

First Choice Auto Detail Supplies reserves the right to refuse returns that show evidence of fraud, abuse, misuse, excessive or unreasonable return activity, product substitution, intentional damage, or other activity inconsistent with this Return Policy, subject to applicable law.

Questions About Returns

If you have any questions about a return, refund, damaged product, return shipping cost, or product eligibility, please contact us before shipping anything back.

Email: support@firstchoiceads.com